Recent updates may have expanded access to feature(s) discussed in this FAQ. Some plans and features may different in different regions. Please refer to the actual content displayed on the APP or Web page.
Q1: What is Lepro Camera Subscription Plan?
For Lepro Cameras, the Lepro Camera Subscription provides cloud storage, rich notifications, smart AI detection abilities and other services. You can subscribe subscription plan and set detections in Camera setting page, with the Lepro Camera Subscription Service, based on your detection setting and your active subscription plan, detected events are recorded and a brief clip is saved to the cloud for 7 or 14 days for you to access at your leisure via Lepro APP.
Q2: What's the difference between the Basic and the Premium plan?
Please note that the types of detection events depend on your camera model. The actual detection event types may vary, and we’ll keep updating.
| Basic Plan | Premium Plan | |
|---|---|---|
| Cloud Storage Duration | 7 Days | 14 Days |
| Detection Events |
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| Supported Cameras |
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Lepro may adjust the services from time to time based on business needs or market conditions, and update them on relevant pages.
Q3: When the Free Trial of Lepro Camera expires, will the camera automatically subscribe?
No, when the free service expires, it will be automatically canceled and you will not be charged. The Lepro Camera Subscription Plan will begin only after you confirm on the app.
Q4: Is an SD card required to use Lepro Camera Subscription Plan?
No, Lepro Camera Subscription Plan doesn’t need an SD card. All the important moments will be saved in the cloud for 7 or 14 days based on your active subscription plan.
Q5: If I have more than 1 Lepro camera, do I need to subscribe to Lepro Camera Subscription Plan for each of them?
No, you don’t. Lepro Camera Subscription Plan offers multiple packages based on the number of supported cameras.
For the Basic Plan, you can choose from packages that accommodate 1 or 3 or 10 cameras. For the Premium Plan, you can choose from packages that accommodate 1, 2, 3, 10 or 20 cameras
Q6: Can I get a refund after subscribing to the Lepro Camera Subscription Plan?
Once you subscribe, the Lepro Camera Subscription Plan starts immediately and fees are non-refundable for the current billing period. If you wish to cancel the automatic renewal, you can do so in your system settings (please refer to Q10 for details). Your current plan will remain active until the end of the billing cycle.
Q7: Can a single Apple ID or Google ID subscribe to multiple Lepro Camera plans for the same device?
No. Each Apple ID or Google ID can only subscribe to one Lepro Camera plan.
Q8: If I already have a Lepro Camera Subscription and it’s still active, can I purchase additional services? When will it start and end?
The additional service will start immediately upon subscribing and will last for 1 month or 1 year, depending on whether you chose a monthly or annual plan. During your active subscription, you can choose to upgrade or downgrade but cannot purchase additional subscription service. The effective and termination dates may differ depending on your platform. Please refer to Q11 for details.
Q9: How can I upgrade or downgrade my iOS or Android subscription?
iOS Upgrade: When upgrading to a higher-tier plan, you must pay the full price of the new subscription at the time of upgrade. The upgraded plan takes effect immediately. The unused portion of your previous lower-tier subscription will be refunded by Apple on a prorated basis. The new renewal date will be reset to the upgrade date.
iOS Downgrade: When switching to a lower-tier plan, the downgrade will take effect at the beginning of your next billing cycle. You will continue to use your current (higher-tier) subscription until the current cycle ends. The new (lower-tier) subscription will begin on the next renewal date. No partial refund is provided for the remaining period of the current cycle.
Android Upgrade: When upgrading to a more expensive plan, the subscription is upgraded immediately, while the original billing cycle remains unchanged. You will be charged the price difference for the remaining time in the current cycle.
Android Downgrade: When downgrading to a lower-tier plan, the change takes effect immediately. The unused portion of your previous plan will be credited by extending your next billing date accordingly.
Please note that features associated with your new plan will become available or restricted based on the effective upgrade or downgrade timing as described above. The instructions for upgrading and downgrading may change due to the influence of iOS and Android system subscription rules. Lepro reserves the right to change the subscription rules for package upgrades and downgrades.
Q10: How can I turn off the auto-renewal?
You can turn off auto-renewal in the following ways.
For Apple Pay:
iOS 11-13: Go to Settings > [Your Name] > iTunes & App Store > Apple ID > View Apple ID > Subscriptions.
iOS 14 and above: Go to Settings > [Your Name] > Subscriptions.
The path may vary with the system version. Please refer to the description on Apple's official website.
For Google Pay: Go to Google Play > Profile Icon > Payments & subscriptions > Subscriptions.
The path may vary with the system version. Refer to the description on Google Play's official website.
Q11: How do I confirm that my Lepro Camera Subscription has been subscribed successfully?
After completing the payment, open the Lepro app and go to “Me” > “My Camera Plan”. There you can check the validity period of your subscription.
Alternatively, go to the Event & Clips page of your camera, select “Cloud”, and if events are detected, you should see the corresponding cloud recordings.
Q12: What should I do if my Lepro camera fails to upload videos to the cloud after activating a subscription plan?
Please try the following steps to troubleshoot the issue:
1.Check Detection Settings
Go to the camera's page and tap the settings icon in the top right corner. Select "Detection" and make sure detections are enabled. Only videos triggered by detection events will be uploaded to the cloud.
2.Check Cloud Storage Settings
In the camera settings page, tap "Storage & Recording" and ensure that "Cloud Storage" is turned on. Also check whether a recording Schedule has been set. The camera will only record and upload detection event videos during the scheduled times.
3.Check Camera Plan Binding
Go to "Me" > "My Camera Plan" and verify that the subscription is active and properly linked to your camera.
4.Check Wi-Fi Connection
Ensure that your camera has a strong and stable Wi-Fi connection. A weak connection may lead to upload failures, missing clips, or incomplete recordings. To maintain cloud upload reliability, we recommend avoiding excessive device connections on your home network. If the issue persists, please contact Lepro for further assistance.
Q13: Can the Lepro camera continue uploading recordings to the cloud when the Lepro app is not running?
Yes. As long as the Lepro camera has a stable internet connection, it can continue to detect and record events based on your settings.
Q14: How long will the camera record when using Lepro Camera Subscription?
Each video clip can be up to 3 minutes long. The actual duration depends on motion in the scene — recording will stop automatically if no movement is detected.
Q15: Can I still access cloud videos via the Lepro app after my subscription expires?
Yes. As long as the videos are still within the 7 or 14 day cloud retention period, you can continue to view them in the Lepro app even after your subscription ends.
Q16: Can I transfer my Lepro Camera Plan to other Lepro cameras?
Please make sure to select the correct camera(s) before subscribing. Once the subscription is activated, it will be bound to the selected camera(s).
You can bind additional cameras if your plan has available slots, but already linked cameras cannot be changed.
You may reselect the cameras to bind when starting a new subscription after the current plan expires or auto-renewal is canceled.
Q17: Can I transfer my Lepro Camera Plan to another Lepro user ID?
No. The Lepro Camera subscription Plan is non-transferable between user accounts.Subscription is tied to your Lepro user ID and the selected No. The Lepro Camera Subscription Plan is non-transferable between user accounts. The subscription is tied to your Lepro user ID and the selected camera(s). If a camera with an active subscription is added to a different Lepro account, the subscription and any associated cloud recordings will not be transferred. A new subscription will need to be purchased under the new user ID.
Q18：If I already have a subscription plan, can I change it to another plan?
Yes, you can revisit the subscription process by going to "Me" > "My Camera Plan" > "More Subscription Plans." On the subscription page, you can select and switch to another available plan.
Q19：Does the Lepro camera subscription plan support 24-hour continuous recording?
No, it does not. However, you can enable 24-hour continuous recording by using an SD card.